Privacy Policy
Last Updated: March 2025
At tarenovixa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our franchise finance education services.
Information We Collect
We collect information directly from you when you engage with our programs. This happens through application forms, enquiry submissions, and course registrations.
Personal Details
- Full name and contact details (email, phone number)
- Mailing address and location within Australia
- Date of birth for age verification purposes
- Educational background and relevant qualifications
- Employment history where relevant to program applications
Financial Information
When you enrol in paid programs, we collect payment details. This includes credit card information, billing addresses, and transaction records. Payment processing is handled through secure third-party providers who maintain their own compliance standards.
Technical Data
Like most websites, we automatically collect certain technical information. Your IP address, browser type, device information, and how you navigate our site help us improve your experience. We also track which pages interest you most and how long you spend reading different sections.
How We Use Your Information
Everything we collect serves a specific purpose. We don't gather data just for the sake of having it.
| Purpose | Data Used |
|---|---|
| Processing course enrolments | Name, contact details, payment information |
| Communicating program updates | Email address, phone number |
| Assessing program eligibility | Educational background, work experience |
| Improving website functionality | Technical data, browsing behaviour |
| Legal compliance and record keeping | All personal information as required |
We send you updates about programs you've shown interest in. If you'd rather not receive these, you can unsubscribe at any time through the link in our emails or by contacting us directly.
Australian Privacy Principles Compliance
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These regulations guide how we handle your personal information and protect your rights.
Our practices align with the Office of the Australian Information Commissioner (OAIC) guidelines. We regularly review our policies to maintain compliance with current Australian privacy laws.
Data Storage and Security
Your information lives on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. Access is restricted to staff members who need it for their work.
Security Measures
- SSL encryption for all data transfers between your browser and our servers
- Firewalls and intrusion detection systems monitoring our networks
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy requirements
- Secure backup systems with encrypted storage
We can't promise absolute security – no system is completely invulnerable. But we take reasonable steps to protect your information from unauthorized access, disclosure, or loss.
Sharing Your Information
We don't sell your data to third parties. That's not our business model. However, we do share information with specific service providers who help us run our programs.
Third-Party Service Providers
Payment processors handle financial transactions. Email service providers manage our communications. Cloud storage providers host our systems. These companies only access the information they need to perform their services, and they're contractually obligated to protect it.
Legal Requirements
Sometimes we're legally required to disclose information. This might happen in response to court orders, subpoenas, or requests from law enforcement. We'll notify you about such requests when permitted by law.
Business Transfers
If tarenovixa merges with another organization or sells assets, your information might transfer as part of that transaction. Any new owner would need to honour the commitments we've made in this policy.
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, subject to identity verification.
Correct Inaccuracies
If something we have on file is wrong, let us know. We'll update it promptly. Accurate records benefit everyone involved.
Request Deletion
You can ask us to delete your information, though we might need to keep certain records for legal or operational reasons. We'll explain if that's the case.
Marketing Communications
You control whether you receive promotional emails from us. Click the unsubscribe link in any marketing email, or contact us directly. We'll process your request within 10 business days. You'll still receive essential communications about programs you're enrolled in.
Data Retention
We keep your information as long as it's needed for the purposes outlined in this policy. Different types of data have different retention periods.
- Student records: Kept for 7 years after program completion, as required by Australian education standards
- Financial records: Maintained for 7 years to comply with tax regulations
- Marketing data: Deleted within 2 years of your last interaction with us
- Technical logs: Retained for 90 days for security and troubleshooting purposes
When we no longer need your information, we securely delete or anonymize it. This means removing all identifying details so the data can't be traced back to you.
Cookies and Tracking
Our website uses cookies – small text files stored on your device. They help us remember your preferences and understand how people use our site.
Types of Cookies We Use
Essential cookies keep the site functional. These are necessary for basic operations like processing your course selections.
Analytics cookies show us which pages get the most attention and where people lose interest. We use this information to make the site more useful.
Preference cookies remember your settings and choices, so you don't have to re-enter information each visit.
Most browsers let you control cookies through their settings. Blocking all cookies might affect how well some features work. You can usually choose which types to allow.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, please contact us. We'll delete it promptly.
Changes to This Policy
We review and update this policy periodically. When we make significant changes, we'll notify you through email or a prominent notice on our website. The date at the top shows when we last revised this document.
Continuing to use our services after changes take effect means you accept the updated policy. We recommend checking back occasionally, especially if you're concerned about how we use your information.
International Data Transfers
We primarily operate within Australia, and your data stays on Australian servers. However, some of our service providers operate internationally. When data needs to cross borders, we ensure appropriate safeguards are in place.
Any international transfers comply with Australian privacy laws and include contractual protections equivalent to those required under the Privacy Act 1988.
Contact Our Privacy Team
Questions about how we handle your information? Want to exercise your privacy rights? Get in touch with us.
Email: help@tarenovixa.com
Phone: +61 450 348 570
Mail: Bankstown Central, Shop ML 018 North Terrace, Bankstown NSW 2200, Australia
We respond to privacy enquiries within 5 business days. Complex requests might take up to 30 days to fully resolve.
Complaints Process
If you're not satisfied with how we've handled your personal information, you have the right to lodge a complaint. Contact us first – we'll work with you to resolve the issue.
If you're still unhappy after our response, you can contact the Office of the Australian Information Commissioner (OAIC). They're the independent regulator for privacy matters in Australia.
OAIC Website: www.oaic.gov.au
OAIC Phone: 1300 363 992